F.A.Q's
- Q: What do you cost? You haven't given a
cost-guide - A: We believe the oft-used expression, 'Charges start from as little as...' can be an extremely misleading statement to make. Multi-layered commissions, based on the size of the debt, can be equally confusing. So, here's our 'complicated' commission-scale: We charge 19% +VAT, on all monies recovered.
There IS a charge for assisting in the preparation of a Particulars of Claim, if the matter cannot be resolved by us, and you want to proceed with legal action. If the value of the action is under £5,000, it will be dealt with in the Small Claims Court. Solicitors fees are generally not awarded/compensated for, in claims of this value - and thus, make the cost of using a solicitor, unfeasible. - Q: When do I get what's owed to me, after you've collected it?
- A: Depending on the method of payment collected, this can range from same day to normal bank clearing procedures. In any event, we don't hold your money for one minute longer than we have to.
- Q: How will you collect the debt, when we haven't been able to?
- A: Each to his own! We have been specifically and professionally trained to recognise and anticipate most types of delinquent account situations. We know what to ask, when to ask - and how to ask. The answers we get, determine our next question. We couldn't do your job as well as you - why would you expect to be able to do ours?
- Q: What makes you better than your competition?
- A: We don't have a hidden agenda. If we 'fail' with our letters and telephone calls, we don't just pass-it-over to our 'sister' litigation-company. Many debt-recovery companies are owned/connected with, (though separately run) by solicitor firms. If they fall at the first hurdle - no worries, they just pass-it-over to their colleagues... and the costs start to rise!
Most debt-recovery organisations are either National - and therefore have a 'fixed-format' procedure in place, or, they are 'one-man-bands' who are not specifically trained in anything! Debt recovery is no job for an amateur. Our approach is unique. We see ourselves as an extension of you - and put your best interests, first! National Companies have a 'standard' letter or telephone script that threatens court action if the debt remains un-paid. In our experience, threaten court action and you lose, full stop, one way or the other. In addition, letters take time and telephone calls mask truths. They ARE necessary - but they are not the 'be all and end all' of our work. - Q: Won't employing you put our customers off from doing business with us again, in the future?
- A: The truthful answer is this: would a good & valued customer pay promptly? Is a late paying & problematic customer the type of customer you want to keep? We are very much aware of the stigma attached to our business. For that very reason alone, we continually strive to ensure that your customers will never feel 'threatened' by our involvement. We build relationships. Much of our work to date has stemmed from people or businesses, that we were originally employed to collect from. We can't offer guarantees - but we can offer references!
- Q: How big - or small - a debt are you prepared to recover?
- A: If it's important to you, it's of interest to us.
Contact us today and start getting control of your overdue invoices. Call 01443 224407 or email info@thornburycollections.co.uk
