F.A.Q's
- Q: What do you cost? You haven't given a cost-guide
- A: Each case is individually assessed and fee-agreed before we take it on. We believe 'Charges start from as little as …' can be an extremely misleading statement to make. Telephone a mechanic and ask him for a price to 'fix' your engine. If he gives you a quote without even asking what's wrong with it, what type of car it is, seeing it, etc, would you consider using him?
- Q: How do you charge and what is it based upon?
- A: On single accounts, individual assessment is undertaken to establish what activity or action may be required. On multiple accounts, a percentage, retainer, or percentage and retainer can apply, (your choice!). Fees to be charged are agreed BEFORE the case/s are accepted. In pre-litigation debt recovery cases, if we don't collect, you don't pay a penny!
- Q: When do I get what's owed to me, after you've collected it?
- A: Depending on the method of payment collected, this can range from same day to normal bank clearing procedures. In any event, we don't hold your money for one minute longer than we have to.
- Q: How will you collect the debt, when we haven't been able to?
- A: Each to his own! We have been specifically and professionally trained to recognise and anticipate most types of delinquent account situations. We know what to ask, when to ask - and how to ask. We couldn't do your job as well as you - why would you expect to be able to do ours?
- Q: What makes you better than your competition?
- A: We have no real competition - because our approach is so unique! Most debt-recovery organisations are either National - and therefore have a 'fixed-format' procedure in place, or, they are 'one-man-bands' who are not specifically trained in anything! Debt recovery is no job for an amateur. Our approach is unique because wherever possible, we like to meet debtors face-to-face. We see ourselves as an extension of you - and put your best interests, first! National Companies have a 'standard' letter or telephone script that threatens court action if the debt remains un-paid. In our experience, threaten court action and you lose, full stop, one way or the other. In addition, letters take time and telephone calls mask truths.
- Q: Won't employing you, put our customers off from doing business with us again in the future?
- A: The truthful answer is; if it does, they weren't worth having in the first place! We are very much aware of the stigma attached to our business. For that very reason alone, we continually strive to ensure that your customers will never feel 'threatened' by our involvement. We build relationships. Much of our work to date has stemmed from people or businesses, that we were originally employed to collect from. We can't offer guarantees - but we can offer references! Additionally worthy of note, our largest supplier of ongoing work, is provided by a merchant bank that we used to be employees of.
- Q: How big - or small - a debt are you prepared to recover?
- A: If it's important to you, it's of interest to us.
