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Services

We offer clients a tailor-made service with a very unique approach:

  • Letters and telephone calls have their place - but often, there will be a reluctance from the recipient, to 'get involved' with a company like ours, at first. Sometimes, this is because of the 'debt-collector-reputation,' of baseball-bats and knuckledusters! We go out-of-our-way to make sure nobody gets that impression from us! We help them understand that we're there to help. We'll listen to what they say. We'll relay between parties.
  • We'll identify the real reason behind non-payment by stripping away any excuses.
  • We'll seek to repair any breakdown in relationship/communication - which often leads to a successful reconciliation of the trading relationship.
  • We make Personal and Individual assessment of each and every case. Although the pre-action protocols* have to be satisfied, we do not believe in the 'one-size-fits-all' philosophy. Every case is different!
  • Make and monitor, arrangements-to-pay.
  • Usually, we have an 'answer' for you within six-weeks of being instructed. That may be: payment-in-full, a payment-arrangement, an identified need for mediation - or, regrettably, that your 'debtor' has no grounds to withhold payment - but isn't going to pay anyway! Thankfully, the latter is not a common-finding - but we'll be there to guide you through all the options and be rest assured YOU are in charge! These people are not to be confused with those that simply can't pay!

Importantly, YOU will remain in charge of 'What happens next?' - Aside from attempting to satisfy the pre-action protocols* (which we must!) we will never take an action without discussing with you, first. If we fail to get your money, and the only course left to you IS the legal system, then that's your choice - we won't 'push' you into making it!

What is 'Mediation'?

THE procedure of choice whenever an amicable settlement is preferred to an imposed Judgement. An informal yet structured process, in which a third-party assists in creating a way forward, from deadlock. It enables and establishes new communication, restores commercial relationships - and saves time and money in the process.

An article in the First Voice magazine in Jan 2011 stated that "More than 90% of participants praise the mediation process - more than 80% of mediated cases are settled"

We will help and develop understanding, identifying the way forward so that both parties can see the benefit of, and strive to attain, amicable solutions.

We DON'T settle the dispute: You do! It is not our place to prosecute or defend a claim or counterclaim. But where a dispute exists, we DO identify the real issues and deal with them in a productive and positive environment.

Mediation meetings are confidential. Neither the individual mediator nor Thornbury Collection Services Ltd can be called upon by either party to testify against the other. This does not prevent the parties from referring to the fact that a mediation meeting did take place in an attempt to resolve the conflict.

*Pre-Action Protocols: A 'set-of-rules,' defined by Her Majesties Court Service, that MUST be satisfied by all parties, before a Court Hearing can take place. Usually, part of those protocols requires a mediation meeting takes place.

What Our Clients Expect - We Provide!

  • We are an extension of and not a replacement of, current in-house collections activity.
  • Direct and Successful collection of monies owed.
  • No collection - No fee (in pre-litigation cases).
  • Free 'Review' of your current invoice layout: Does it say what it needs to say?!
  • Proven track record.
  • Quality references. (Hundreds of them, if you want them!)

The latest report from Her Majesties Court Service revealed that only 3-in-10 SUCCESSFUL claimants actually got all of their money back! THREE-IN-TEN!? - We believe that to be a woeful result, and most certainly not one to brag about! But the inescapable fact is: Involve Court - Invite Costs! Remember, only solicitors make profits in legal actions (prosecuting or defending) - and statistically, 50% of them MUST be wrong, at any one time! - Yet, win, lose or draw - somebody still has to pay their fees!

Litigation never saves you money, and it will cost you time.

But of course, there will be times when taking legal action may be the only viable way forward! And if we haven't been able to get you your money and this proves to be the case, you can at least rest assured that it's pretty-nearly 'all ready' to go to court! We will have attempted to satisfy all the pre-action protocol.

If you want, we can even take care of the initial paper-pounding process, of preparing your bundle of documents to support a Particulars of Claim. THERE IS A CHARGE FOR THIS SERVICE - but it is ONLY undertaken on specific client instruction! (We will never incur a penny cost on your behalf, without your express authorisation to do so!)

'Going the extra mile' is not just a buzz-phrase for Thornbury Collection Services. We mean what we say - We WILL do all that we can to get you the result you're after - or as near to is as we can, in as short a time as we can!

Let us help you make the difference - we're only an email or telephone call away. Call 01443 224407 or email info@thornburycollections.co.uk