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Testimonials

Some of our clients - and what they say about us...

Allsorts Training AcademyFeb 2012

"Chasing money and invoices is always a difficult task, these guys made it easy with their professional approach without upsetting the client. Tactful and discreet yet gets the job done."

Mogi Marketing Ltd
Rob Court Jan 2012

"Thornbury Collections helped me recover a debt that was over 6 months old. They did it quickly and professionally allowing me to concentrate on my business, considerably reducing the stress out of the situation."

Adrian Higgs Copywriting
Adrian Higgs Jan 2012

"Can I take this opportunity to say how pleased I am with Thornbury's service. You have been enormously helpful - not just in recovering the debt on my behalf with most impressive speed and without alienating my customer in any way - but also in terms of advice and guidance. Thornbury were recommended to me with great enthusiasm by one of my contacts: I will be more than happy to do the same in the future."

Computer Medicine Ltd
Jake Willott Dec 2011

"You bloody superstar - how do you do it? You're a miracle worker! Thanks"

Six Forward
Dave Horsley Nov 2011

"Credit control used to be a time consuming pain. Thanks to the team at Thornbury Collections it is a relatively straightforward 3 step process: telephone hastener to pay; follow up letter informing the client that if they do not pay we will engage Thornbury Collections; Engage Thornbury Collections. We have had cause to use Thornbury Collections to recover 2 bad debts. On both occasions their firm, professional approach led to a satisfactory conclusion for all concerned. It does not get much simpler."

Bizzxsell
Leslie Smith Oct 2011

"Wow - have to admit to being somewhat surprised ... I had got to the point of thinking that court action was going to be the only way forward. Can only say that I am delighted that I decided to contact you guys rather than go for the court action straight away - seems that it was well worth the trawl through the 4 Networking forums for advice on this one. Thanks for your help."

Pattinsons
Leigh Stallard Sept 2011

"Tom, you're a bloody legend. Great job mate, thank you very much."

From 'the other side of the coin'...
'A.C.' August 2011

"Thornbury contacted me about a couple of invoices I hadn't paid a supplier. Their letters were very direct and to the point - understandably - but clearly composed with forethought. The follow-up 'action' was nothing like I'd imagined it would be. In my several telephone conversations with their office, Tom (and others) always remained very courteous and professional, and made no assumptions about the situation. They listened to my grievances about the quality of goods and service, I had received from the supplier. They faithfully reported them back, to the supplier. As time went on, it seemed the matter might end up in litigation, as neither I nor the supplier could reach agreement. Thornbury suggested a mediation meeting - which went ahead under the stewardship of Peter Hopkins, on neutral territory. He made it clear from the outset that he was not 'taking sides' with either party, and with great skill, went on to conduct a very professional and productive meeting. The end result, was that what had previously seemed like irreconcilable differences, were in fact resolved to the satisfaction of both myself and the supplier. This would have been a good enough result, on its own. What was exceptional, was Peter's lateral approach, making it possible for 'an unstoppable force to meet an immovable object' - and persuading us BOTH to change our mindsets. We not only resolved the issue of the invoices - which I later paid in full, in return for some of the goods being exchanged - we re-evaluated our previous trading relationship, admitted fault on both sides - and effectively, wiped the slate clean and agreed to start again. Neither of us has looked back since - and that really wouldn't have seemed a possible outcome, twelve-months ago, when the dispute was at its height. Sincerely, a first class service, from Tom, Peter and Thornbury Collections in general."

Charles Haines Photography
Charles Haines July 2011

"I contacted Thornbury Collections, on recommendation, after getting no response from a serial non payer for over 3 months. To be honest, I thought the amount owed wouldn't be of any interest to them and I had given up all hope of receiving any payment from my customer. Tom was happy to take on the work for me, then talked me through the entire process, including his mediation with my customer and, after 7 months of trying, I was overjoyed to receive a cheque in the post this morning. Had I contacted them sooner, I could have saved myself weeks of stress, allowed myself to get on with my business and to let them do what they do best. In future, all late payment issues will be passed straight to Thornbury Collections and I can get on with running my business"

Stephen Elliot Plumbing
Elaine Elliott June 2011

"Thank you very much. I know Thornbury didn't make much money again on this occasion, but that was a real result, I thought that she would really not back down after her 'counter claim'. We are delighted"

The Heaven Sent Day Spa
Jacquie McKenzie March 2011

"In my experience, Thornbury Collections act with complete professionalism, with an openness and willingness to actively seek a resolution suitable to both parties. They gently but firmly guide and support their clients, operating with tact, diplomacy and pragmatism. Thornbury respond to calls with promptness in a helpful manner, negotiating their way superbly to an agreeable, timely result. They truly are the Mercedes of the collection world, I wouldn't use any one else and highly recommend them."

ACC Associates
Andrew Charles

"Thornbury Collections have given me the confidence they work with the utmost integrity, honesty and transparency. In all our dealings with Thornbury Collections they have given us the confidence they work in the same way ACC Associates Mortgage and Finance Planners pride themselves on - PROFESSIONALISM. I would like to thank Thornbury Collections for their service to ourselves and clients and would recommend them without hesitation."

Serica Finance
Michael Fowler

"We have utilised Thornbury's professional services for a while now. We wouldn't consider using anybody else. They provide an excellent, efficient and cost effective service. They're individual, not run-of-the-mill. They take the time and do the job, properly! An excellent 'extra pair of hands' for the self-employed, sme's - and just about any kind or size of business, anywhere."

Compass Coaching
Annie T

"Peter and his team are very experienced and very good at what they do. Not only do they deal with the difficult task of recovering your debts for you but they do their utmost to ensure that the client relationships remain intact. Your business is in safe hands with Thornbury."

Brynammen RFC
G Davies, Hon Treasurer

"We are delighted to see your success in recovering the debt due to us. In addition to this outcome, we wish to express our compliments in the expeditious and professional manner in which you have carried out your work, and will of course be pleased to advise our members in the next AGM, and any other connection with our club, of our best recommendations to your firm in the future.

C & A Mechanical, Cardiff
Glyn Hopkin, Managing Director

"We were owed £57,000 by one customer. Eighteen months and three thousand pounds later, we were no closer to getting our money. The three thousand? An 'upfront' payment to a 'professional', national, debt recovery company. Their final report recommended litigation as the only course of action left to us! Then, Thornbury were recommended to us on a no win, no fee basis. I had nothing to lose. Just four weeks later, they had collected our money! Absolutely fantastic result. Thank you so much!"

S.G. Cardiff - Mercedes-Benz
Mark Rosser, Accountants Manager

"Our very busy Parts and Servicing Department had accumulated a number of aged, delinquent accounts. Normal, in-house, collecting procedures had been tried without success. Bearing in mind the typical status of a Mercedes owner, we issued the work to Thornbury with some reservation - after all, we'd never heard of them! However, they quickly proved their worth. TCS do an excellent job for us, and we continue to use them - without reservations - on a regular basis."

Eazyweb
Martin Trott, Project Manager

"I would like to thank you and your team for your extremely efficient and effective service."