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CICM Finalist 2016

Debt Recovery Services

Formed in 2002, Thornbury Collection Services Ltd began life collecting clients' unpaid invoices where our focus was that we never took sides. Our neutral stance is still the cornerstone of our collections ethos and we aim to help both parties reach an amicable agreement which ensures future business for our clients. Building on this foundation, we began helping our clients, and ultimately their own clients too, with all manner of cash flow issues.

Professional Memberships

We are members of the Chartered Institute of Credit Management and Steve is currently the Chair for the South Wales branch and hosts regular events in the local region.

We are really pleased to be chosen as the sole UK partner for Global Credit Solutions (GCS Group), a world leading credit, collection and risk management enterprise. With more than 100 offices, physically located in over 90 countries, this makes international debt recovery feasible via Thornbury Collections now a global debt collection company.

So who do we help with debt recovery?

We recognise that debt recovery is probably the least enjoyed aspect of any business or company, mainly because most individuals have little knowledge or training in good collection practice. We offer a "No Win, No Fee" debt recovery service using our focused, flexible and specialised service.

We also offer alternative debt solutions to assist with your long-term cashflow management. We can provide you with an outsourced credit control function to enable you to refocus your attention to the main core of your business. Maybe you're with a factoring company but would like a review of your current arrangement, maybe you'd like to discuss Confidential Invoice Discounting, or maybe a hands on credit control package would suit you better. If you have a cash flow issue we will have a solution!

We have a whole range of clients, in all sorts of industries, in all sorts of need of our help!

Won't I ruin my relationship?

"I was recently booked to do 2 days of training for a company that I'd worked with previously a few years ago. Having done lots of preparation including listening to and assessing calls, getting practical exercises ready and producing workbooks I was all set to do some great training which my customer's teams were looking forward to.

"Then with no prior warning the training delivery was halted with only 24 hours' notice before the workshops were due to run! The word was that this was temporary and it would be re-scheduled. Calls and e mails to re-arrange were initially responded to but then became ignored.

"As a month had passed I sent an invoice for the training which was met with surprise. My customer's Senior Management claimed that no commitment had been made and a Purchase Order had not been issued so nothing was payable. (I had enquired if a PO was required at the early stages of arranging the training and was told it shouldn't be necessary. Plus I'd not needed one when doing the previous work.)

"I'd kept a log of calls and e mails - which showed the commitment which was denied and gave my customer the opportunity to pay or I would arrange for a company to pursue the matter further.

"I knew Steve White of Thornbury Collections for a few years through networking and he'd been kind enough to listen to my case and suggest ideas I could use to get paid without needing to formally engage his help. Ultimately I did need to get him involved and it wasn't until my customer received a Notice of Intent the communication re-opened.

"Steve's approach took me from being unsure how to get payment, to being offered full payment for the cancelled training immediately PLUS 2 new dates which would be paid 7 days in advance of the training! This has meant the relationship with my customer is still intact with the prospect of us doing more business together AND on terms which work! The thing that has impressed me about Steve & his company is how quickly and efficiently their systems are followed - letters go when they are due, calls are made at the right time and their activity tracking system allows you to see what's going on anytime you want. Fortunately not getting paid is not a frequent thing for me but if it ever happens again I'll save myself a lot of stress and hand things over to Thornbury Collections - I expected they'd be able to recover the monies but I certainly didn't expect further work opportunities to happen!"

- Martyn Sloman, Gold Dust Training
(Some Great Sales Tips by Martyn)

Are you a 'one-man-band'?

Are you struggling to juggle your business with all other aspects of running a business? Do you have the time, effort and inclination to spend hours chasing your invoices that should have been paid weeks ago? Would you rather your slow-payers were more prompt in paying? We can offer a fully outsourced credit control facility for just £10 per invoice.

We have already helped hundreds of businesses just like yours!

Are you a large national / PPI company?

Do you have your own in-house collection team? What do you do at the end of your process? Do you have an alternative plan? Do you go straight to court? Would you like a more viable option?

Then we can help! We have already helped businesses just like you!

"As a busy Claims Management Company, we often found that chasing clients who were unwilling to pay, took more time than we could afford. Since we have started using Thornbury Collection Services, we have found that many of the clients we were continually chasing have quickly settled their fees or set up repayment plans. Thornbury Collection Services have adapted their service to our business needs."
- Amy Hillier, Action Direct

"I have known Peter for many years, originally as a colleague at Carlyle Finance and more recently in his capacity as a debt collection agency we have employed. Peter's integrity and commitment is undoubted and he has continually provided us a first class service coupled with outstanding results. I would have no hesitation in recommending Peter and Thornbury to prospective clients."
- David Briggs, Carlyle Finance (MotoNovo Finance)

Are you in-between the above?

Are you spending more time chasing the invoice than you were getting the sale? Is the late payment affecting your cash flow?

Then we can help! We have already helped hundreds of businesses just like you!

Remember - The longer the invoice remains unpaid the higher chance it will never be paid!

But are we any good?

We do not - nor have we ever - charged our clients unless we have been successful in achieving payment from theirs! As we were established in 2002 - and are still around today - we think that answers the question!

We operate on a strictly 'No-win-no-fee' basis (pre-litigation) - and that means what it says! There are no questionable or hidden 'Membership fees, joining fees, administration fees, deposits' etc - Believe us, just when we think we've heard them all - another new company will invent a new-phrase aimed at getting cash out of you, before they undertake any meaningful work on your behalf!

Our advice on this matter is simple: DO NOT part with any money up front to any company who will claim they can get your money back. They simply can't promise you that!

Company Profile

Formed in 2002 Thornbury's reputation has grown right across the UK and we are now trusted Debt Recovery partners to many companies right across the UK.

Thornbury Collection Services

With over 50 years' combined experience in debt collection, investigation and debt recovery, the Directors have a wealth of training and experience behind them and are therefore able to provide you with a professional, ethical and efficient service.

We are confident, that if you have a debt that it is collectable and we will collect it for you. As a result, our debt recovery service operates on a no win no fee basis for pre-legal collections. There are no admin fees, letter writing fees, or phone costs. If we do not recover, you simply do not pay. We will also act as mediators in respect of your claim.

What have you got to lose? Contact us today, before it's too late.

We provide a professional, ethical, impartial and efficient service.


Suited and booted, we aim to follow all the necessary pre-action protocols* laid down by the civil justice system. The law is flawed, complicated beyond practicality, expensive to operate, time-consuming beyond all reason, and you should be concentrating on running and growing your business and not embroiled in this! So leave us to do that for you and let us take the strain.


Our reputation is our most important, hard-earned and valuable asset. We understand you have the same ethos for your business and we will do nothing to endanger those reputations. Behind a company name, logo or brand, are real people. - We deal with people, not their ego's - and we will always afford due respect. Our aim is to resolve the issue (if there really is one!) behind non-payment, as quickly as we can.


'Just cos you say it is, don't make it so!' - It's not our role to take sides. Our objective is to collect what's owed, IF it's collectable - and IF it's due! If the debt is disputed or contested in any way, we will investigate, substantiate and mediate wherever possible, to amicable settlement. With the cooperation of both parties, we believe any dispute can be resolved without the need for expensive legal action. Commonsense rules, OK!

We are confident, that if your debt is collectable - we will collect it for you.

*Pre-Action Protocols: A 'set-of-rules,' defined by Her Majesties Court Service, that MUST be satisfied by all parties, before a Court Hearing can take place. Usually, part of those protocols requires a mediation meeting takes place.


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